[Techtalk] New OpenOffice bails out at 'Welcome to OpenOffice.org" screen

[Anne Wainwright]

Bethany, hi,

This looked like it was it, but sadly it did not help, see below.

On Mon, 30 Jun 2008 09:05:41 -0400
B wrote:

|> An issue I've had repeatedly with openoffice  (on debian 2.6.18) is

is that the kernel number? if the debian version, how do i get that?

|that > it tries to use Open GL and fails to start. I get the welcome
|screen, > then it's gone. I get a forking error on the command line (if
|I run it > from a terminal). 
|> 
|> After many weeks of trying to fix it on and off, I finally found the
|> tweak I needed.
|> 
|> In /usr/bin/soffice I needed to uncomment the following line: 

actually in /opt/openoffice.org2.4/program on my debian but this was
installed from  OOo_2.4.1.LinuxIntel_install_en-US_deb.tar.gz
which is fresh from the OOo site and is not a debian install. Thus
actually referring to ubuntu, they indicate the necessity of removing
the old OOo.

|> 
|> # Uncomment the below line if you suspect that OpenGL is not
|> # working on your system.
|> export SAL_NOOPENGL=true;

no success

I also added the line

unset SESSION-MANAGER

as noted in the README 2.4 that was in the deb.tar.gz and refers to
problems with startup under Gnome. No success there either.

|> 
|> Things worked fine after that. Sometimes after and apt-get upgrade I
|> have to re-edit this lovely file.  (if someone knows why this worked,
|> let me know -- I know next to nothing about openGL.)
|> 
|> I don't know if this is the problem you're having, but just thought
|I'd > mention this in case it is. 
|> 
|> If you run open office from a terminal, what error do you see? 

it performs the same, up with the blue OOo screen and down with
the Welcome screen. I used the command line that I found in the
properties of the menu entry

|> 
|> Also, you can do this: 
|> prompt$ strace -f openoffice 

I didn't have strace (the Libranet heritage of my system) but I
downloaded from the deb site and installed. Odd behaviour

First time around the welcome screen filled out, I answered questions
and signed my life away on the terms and conditions, that went away and
up came OOo Write on top. Looked good. Closed the terminal and all went
away  :(

Subsequently no sign of the blue screen or anything else, strace is
showing the program is in a loop, doing what I have no idea, because the
same lines come up again and again.

[pid  3302] <... nanosleep resumed> NULL) = 0
[pid  3302] rt_sigprocmask(SIG_SETMASK, [RTMIN], NULL, 8) = 0
[pid  3302] gettimeofday({1214858130, 401212}, NULL) = 0
[pid  3302] rt_sigprocmask(SIG_BLOCK, NULL, [RTMIN], 8) = 0
[pid  3302] rt_sigprocmask(SIG_UNBLOCK, [RTMIN], [RTMIN], 8) = 0
[pid  3302] gettimeofday({1214858130, 401591}, NULL) = 0
[pid  3302] nanosleep({9, 999621000},  <unfinished ...>
[pid  3301] <... poll resumed> [{fd=3, events=POLLIN}], 1, 2000) = 0
[pid  3301] getppid()                   = 3300
[pid  3301] poll([{fd=3, events=POLLIN}], 1, 2000) = 0
[pid  3301] getppid()                   = 3300
[pid  3301] poll([{fd=3, events=POLLIN}], 1, 2000) = 0
[pid  3301] getppid()                   = 3300
[pid  3301] poll([{fd=3, events=POLLIN}], 1, 2000) = 0
[pid  3301] getppid()                   = 3300
[pid  3301] poll([{fd=3, events=POLLIN}], 1, 2000) = 0
[pid  3301] getppid()                   = 3300
[pid  3301] poll( <unfinished ...>
[pid  3302] <... nanosleep resumed> NULL) = 0
[pid  3302] rt_sigprocmask(SIG_SETMASK, [RTMIN], NULL, 8) = 0
[pid  3302] gettimeofday({1214858140, 410982}, NULL) = 0
[pid  3302] rt_sigprocmask(SIG_BLOCK, NULL, [RTMIN], 8) = 0
[pid  3302] rt_sigprocmask(SIG_UNBLOCK, [RTMIN], [RTMIN], 8) = 0
[pid  3302] gettimeofday({1214858140, 411106}, NULL) = 0
[pid  3302] nanosleep({9, 999876000},  <unfinished ...>


|> 
|> which will give you more in-depth details about failures to help
|trouble > shoot it. 

Shoot it! sounds good! I am not in that league, yet, and strace output
means nothing to me.

Regards
Anne

|> 
|> -Bethany
|> 
|> On Mon, 2008-06-30 at 01:53 +0200, Wim De Smet wrote:
|> > On Sun, Jun 29, 2008 at 10:42 PM, Anne Wainwright
|> > <anotheranne at fables.co.za> wrote:
|> > > I'm all out of ideas. None of the OOo utilities run, all behave
|as > > > described. Maybe I must try removing and reinstalling again,
|but not > > > tonight. What have I missed?
|> > 
|> > If openoffice crashes it probably logs something to
|.xsession-errors, > > try it again and have a look if you can't find
|anything more in there. > > 
|> > Also, are there any settings of openoffice you want to keep? If
|not, > > you might just solve it by remove the .openoffice directories
|in your > > home, or moving them out of the way if you're not sure.
|> > 
|> > greets,
|> > Wim
|> > _______________________________________________
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