[Techtalk] request tracker resources

Meryll Larkin alwanza at oz.net
Wed Aug 6 18:32:25 UTC 2008

Hi folks,

I want to create a server to house request-tracker for the helpdesk on a
small University campus.  We already have a couple of test-installs of
request-tracker, so we know we can set it up okay for testing purposes.

My problem is that I haven't been able to find documentation about how much
resources RT request tracker will need in a production environment.  That is
5 full-time helpdesk staff, several part-timers, and somewhere around 3500
users.  I am assuming they receive an average of 20 requests per day; which
varies greatly with the school year.

As I provision the server:  I have no idea how much hard disk we'll need,
how much RAM, (I assume the faster the processor speed the better - but do
we need one or two or more processors)?

Does anyone have in-production experience with requestTracker who can give
me even a rough estimate?  Or tell me how much resources you needed for your

Meryll Larkin

(RT spelled multiple ways on purpose for search reasons).

More information about the Techtalk mailing list