[Techtalk] request tracker resources

Jennifer oneferna at gmail.com
Thu Aug 7 15:59:37 UTC 2008

I asked around, people at my company use a highly customized version of RT,
and they all said whatever the $2000-range dell server is fine. Or a Sun
4140. Their install gets about 50 requests a day. They said it's not
anything different than a typical apache/perl app and so a basic small to
mid-range server is fine. And they didn't specifically say how much ram or
how many processors to get.

On Wed, Aug 6, 2008 at 2:32 PM, Meryll Larkin <alwanza at oz.net> wrote:

> Hi folks,
> I want to create a server to house request-tracker for the helpdesk on a
> small University campus.  We already have a couple of test-installs of
> request-tracker, so we know we can set it up okay for testing purposes.
> My problem is that I haven't been able to find documentation about how much
> resources RT request tracker will need in a production environment.  That
> is
> 5 full-time helpdesk staff, several part-timers, and somewhere around 3500
> users.  I am assuming they receive an average of 20 requests per day; which
> varies greatly with the school year.
> As I provision the server:  I have no idea how much hard disk we'll need,
> how much RAM, (I assume the faster the processor speed the better - but do
> we need one or two or more processors)?
> Does anyone have in-production experience with requestTracker who can give
> me even a rough estimate?  Or tell me how much resources you needed for
> your
> load?
> thanks
> Meryll Larkin
> (RT spelled multiple ways on purpose for search reasons).
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