Getting the best tech support (Re: [Techtalk] Pathetic Mini How-To on CUPS & MacOSX Clients)
mary-linuxchix at puzzling.org
Fri Feb 7 11:26:47 EST 2003
On Fri, Feb 07, 2003, Jenn Vesperman wrote:
> It's perfectly acceptable to send back an email saying 'I am not your
> personal free tech support. Send mail to the appropriate list if you
> want help.' If you happen to know what the appropriate list is, you can
> be nice to them and post the URL for signing up for that list.
There are several arguments you can put forward:
- your problem will be seen by lots of people who:
- can share the load around
- have more knowledge between them than any one of the list members
could possibly have
- are likely to have more time for you collectively than any one
- your problem and solutions will be archived and eventually be
searchable via Google et al, thus being more useful than private
correspondence between individuals AND saving someone else from ever
having to ask that question on a list, thus saving the time of many
This is also the reason many of us choose to give our volunteer time to
lists, not to individuals - we are likely to be more useful that way.
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