[Techtalk] Helpdesk tracking database software
Betty Johnson
bettyj at telusplanet.net
Sat Aug 17 11:01:30 EST 2002
I am working on a project to update database software for a local non-profit
organization that cannot afford expensive solutions. They are open to the
idea of Linux-based databases that can be accessible by Help Desk personnel
(who are usually volunteers) on Windows type workstations.
I have been looking into the following links. Anyone have any experience with
any of these applications or can suggest something different? Thanks.
HELPDESK:
http://f2w.sourceforge.net/
http://phphelpdesk.sourceforge.net/
http://people.freenet.de/tfaehr/index_eng.htm
http://www.tekrat.com/projects/hts/index.php
FAQ:
faq tools: Still no particular order.
http://artho.com/webtools/faq/
http://faqomatic.sourceforge.net/fom-serve/cache/1.html (May also be used
for simple helpdesk type app)
Or Possibly Go for the full meal deal using a portal.... (These are only
examples)
http://phpnuke.org/
http://www.postnuke.com/
http://sourceforge.net/projects/sacphp
http://dev.4arrow.com/
http://sourceforge.net/projects/hpe/
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