[Techtalk] Helpdesk tracking database software

Betty Johnson bettyj at telusplanet.net
Sat Aug 17 11:01:30 EST 2002


I am working on a project to update database software for a local non-profit 
organization that cannot afford expensive solutions. They are open to the 
idea of Linux-based databases that can be accessible by Help Desk personnel 
(who are usually volunteers) on Windows type workstations.

I have been looking into the following links. Anyone have any experience with 
any of these applications or can suggest something different?  Thanks.

HELPDESK:

http://f2w.sourceforge.net/

http://phphelpdesk.sourceforge.net/

http://people.freenet.de/tfaehr/index_eng.htm

http://www.tekrat.com/projects/hts/index.php


FAQ:

faq tools: Still no particular order.

http://artho.com/webtools/faq/

http://faqomatic.sourceforge.net/fom-serve/cache/1.html (May also be used
for simple helpdesk type app)

Or Possibly Go for the full meal deal using a portal.... (These are only
examples)

http://phpnuke.org/

http://www.postnuke.com/

http://sourceforge.net/projects/sacphp

http://dev.4arrow.com/

http://sourceforge.net/projects/hpe/



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