[techtalk] A bit o' tech advice..

Michael Carson mikecarson at usa.net
Tue Jan 11 14:57:42 EST 2000

    It isn't free, by any means, but Footprints has looked pretty good to me.
I haven't used it, but when I was looking into such things some time ago, that
one looked most promising.  The address is http://www.unipress.com/footprints/


Conrad Golightly wrote:

> I have searched far and wide for some free helpdesky type applications, and
> it seems that there are quite a few. However, it appears that most of the
> helpdesk packages don't really fit our company's needs.
> What I am *trying* to do is build a complete helpdesk package at work.
> I would like to plop down an icon on the user's desktop to let them enter
> helpdesk calls via a web browser. I would like for these calls to be entered
> into a database, and any of the technicians can open the call and assign
> himself or another tech to the call. I would like to leave email out of this
> entire solution. When the call is closed, to let the tech who handled the
> call enter in extended information, which would then be saved into a
> different database, giving us an internal 'knowledgebase' of sorts. Our
> helpdesk spends an obscene amount of time documenting calls at the moment.
> At present, people email the 'helpdesk' user, and the email goes to four or
> five people. Then the call plays musical chairs as it is passed from the
> official helpdesk guy around and around till finally the problem is resolved
> and the call is closed. This is ludicrous. Commercial helpdesk packages
> either are overkill, or, more usually, require very expensive licensing, or
> both. Any advice? :P :P :P
> Thanks,
> Conrad Golightly
> ************
> techtalk at linuxchix.org   http://www.linuxchix.org

techtalk at linuxchix.org   http://www.linuxchix.org

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