[Jobposts] Support Engineer L2 - Linux at Firehost

Ron D trueabilityjobs at gmail.com
Tue Apr 21 04:58:11 UTC 2015

*Title: **Support Engineer L2 - Linux*
*Location: **Dallas, TX*

Please visit following Link to Take a shortcut to Firehost recruiter's
inbox and take an Online Technical Interview On a Live Server NOW!

FireHost, a secure, fast-paced, growth-oriented hosting company, has
opportunities for talented and highly motivated individuals to interface
with a wide array of enterprise-grade hardware and software, as well as a
dynamic, service-provider, network infrastructure. Daily, Linux engineers
perform logical and physical provisioning, migration, and technical
consultation to internal and external customers via telephone, live chat,
and tickets.  Ideal candidates for this position will possess exceptionally
high skills in Linux operating systems, the web hosting industry, and
virtualization in a service-provider model.

*Essential Duties and Responsibilities (Additional duties may be assigned
as required.)*
• Serves as escalation from Level 1 support
• Perform complex Linux systems administration tasks in a virtualized
hosting environment
• Troubleshoots, configures, and tunes systems. Installs software, patches,
upgrades, applications within SLA/escalation guidelines
• Fulfill provisioning orders for new cloud servers and perform website and
application migrations on new and existing cloud servers
• Resolve technical and logical support inquiries via phone, chat, and
• Script automation tools to make work faster and more accurate
• Continually identify efficiencies for systems, processes and procedures
• Perform other various duties as assigned

*Required Skills*
• Able to handle private and confidential information with physical and
ethical care
• Able to administer hosted services, such as email clients/servers, FTP
clients/servers, control panels, virtualization technologies, and web site
migrations involving databases
• Able to confidently manage servers via the command line
• Able to promptly respond to inquiries via email, telephone, ticketing
systems and other electronic communications
• Able to multi-task, prioritize, and resolve multiple customer inquiries
at once
• Able to troubleshoot complex hardware and software issues
• Able to work overnight, weekend on-call shifts as needed

*Technical Qualifications*
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the tools, systems and knowledge requirements in our
environment today, but this list will change and grow:
• Linux Server (Ubuntu, CentOS, RedHat) installation, administration, and
• VMWare ESX 3.5/4.0 (vSphere, vCenter) installation, configuration
administration and troubleshooting
• Control Panels:  Plesk, cPanel, Webmin (installation, administration, and
• Web Servers:  IIS 6/7, Apache, Nginx (installation, administration, and
• Databases: MySQL, Microsoft SQL Server 2005/2008 (installation,
administration, and troubleshooting)
• CMS: Alfresco, Drupal, WordPress (installation, administration)
• Scripting (RSync, PHP, Python, Perl, Unison, etc.)
• SalesForce.com (Preferred)

*Education and/or Experience*
• High school diploma or general equivalence degree (GED) (required)
• Minimum three years performing Linux and Windows Systems Administration
tasks (required)
• Minimum three years working in web hosting (preferred)
• Associates Degree or Bachelors Degree (preferred)

*Physical Demands*
While performing the duties of this Job, the employee is regularly required
to sit and use hands. The employee may be required to assist with tasks in
the data center and perform moderate lifting up to 100lbs.

*Work Environment*
The noise level in the work environment is usually low to moderate. The
work environment may be in either an office setting, at the company’s data
center, or at a third party location for training.

*The Benefits*
• Competitive salaries
• FireHost pays 100% of insurance premiums for employeeʼs medical, dental
and vision coverage
• FireHost covers up to 50% of dependent insurance premiums for medical,
dental and vision coverage
• Roth and traditional 401K match, up to 6%
• 15 days of paid time off (PTO) and 7 floating holidays per year
• Company catered lunches

With Regards,
Ron D

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