[Techtalk] request tracker resources

[Michelle Konzack]

Hello Meryll,

Am 2008-08-06 11:32:25, schrieb Meryll Larkin:
> My problem is that I haven't been able to find documentation about how much
> resources RT request tracker will need in a production environment.  That is
> 5 full-time helpdesk staff, several part-timers, and somewhere around 3500
> users.  I am assuming they receive an average of 20 requests per day; which
> varies greatly with the school year.

20 per day?  --  Thats nothing!

> As I provision the server:  I have no idea how much hard disk we'll need,
> how much RAM, (I assume the faster the processor speed the better - but do
> we need one or two or more processors)?

A old K6/200 with 256 MByte would do  it  using  Debian  GNU/Linux  4.0,
apache2, php5, PostgreSQL, Courier.

> Does anyone have in-production experience with requestTracker who can give
> me even a rough estimate?  Or tell me how much resources you needed for your
> load?

I have coded for 2 Years a Request-Tracker for  an  Enterprise  here  in
Strasbourg and they handel per day over 1500 Tickets.

It is a small AMD Athlon XP 2800+ with 3 GByte of  memory  and  a  3Ware
Raid-Controller (3x 36 GB for OS and 3x 74 GB for the  PostgreSQL;  both
Raid-1 + Hotfix).

The whole Ticket Systerm is done over the php5 interface.

Once a while back, there was a real worst case where arround  400  users
and TechSupport had accessed the System  @once...  It  slowed  down  but
continued to work.

Thanks, Greetings and nice Day/Evening
    Michelle Konzack
    Systemadministrator
    24V Electronic Engineer
    Tamay Dogan Network
    Debian GNU/Linux Consultant


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