[Courses] [Spineful Living, lesson 2: When Nice = Rude]

[Renata Vidal]

Here in Brazil I listened a lot of histories like this about the mechanic because they think cars are man stuff :(


---------- Cabeçalho original -----------

De: courses-bounces at linuxchix.org
Para: courses at linuxchix.org
Cópia: 
Data: Mon, 09 Apr 2007 08:37:01 -0500
Assunto: Re: [Courses] [Spineful Living, lesson 2: When Nice = Rude]

> Not exactly what Carla asked for, but seems to be somewhat on-topic.
> 
> We have multiple Internet connections and run BGP.  Our connection from 
> one of the *huge* providers had been flaky for over a week.
> 
> One day last week, after working 9 hours at the office and walking out 
> to find a flat tire on my car, I wound up on the phone with their tech 
> support from home, logged into the office looking at the router.
> 
> We have a somewhat unusual type of circuit.  We don't have a T1 
> controller defined on our Cisco.  I know this, and I know how to get the 
> information on the type of circuit we have.  Perhaps because I told the 
> guy on the other end of the line I wasn't a router guru but could do 
> whatever they needed to walk me through, he refused to listen.
> 
> He asked me about six times to get the results of a "show controllers 
> T1".  I told him about six times there was no output from that command 
> because we have a different circuit type, but I could give him the info 
> from the show on the interface we have.  About the seventh time he asked 
> I finally lost my temper.  I raised my voice at him, told him maybe I 
> needed another tech, that he needed to actually listen to what I said, 
> we don't have a freaking T1 controller.
> 
> Then I felt guilty.  It felt like I had been rude, when all I did was 
> insist he listen to me.  That's ridiculous.  He's the one who hadn't 
> bothered to read the information about our account.  He's the one who 
> hadn't listened to what I had been saying for *over an hour* on the phone.
> 
> However, the next morning when I got to the office and could send them 
> some info they had asked for the night before (and my little tech weenie 
> sounded really offended when, after he said 4 times in less than two 
> minutes I needed to send the info in, and the fifth time I told him I'd 
> heard him the last four times he said it) I made it a point to tell them 
> he had been dismissive, condescending and insulting.  I didn't actually 
> talk to them when they called back - I had a meeting after work and was 
> gone when they finally called - but I know they read the comment because 
> the senior level guy tried to make excuses for him.  I don't think my 
> boss let them off the hook, but hopefully they'll at least think about 
> how they treat people.
> 
> I've tried very hard not to attribute the attitude to the fact that I'm 
> a woman, but I wonder.  I've also stopped feeling guilty about it, but I 
> still get angry enough I shake when I think about it.
> 
> Anyone else run into something similar?
> 
> LP
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