[Techtalk] email policy problem

[Elwing]

Just an idea here, and you'll have to base this on what the 
characteristics of other mail you get, but you might be able to have 
your mail server mark messages which are sent to say 3 or 4 of those 
people as urgent?

It really depends on the characteristics of the mail, as well as the 
current load on your server, because searching through will require you 
to put more load on it.   It may not work if there is a lot of 
non-urgent mail also being sent to all the recipients.  But it may help 
them sort through all the mail that they do get.

Laura


Meryll Larkin wrote:

> 7/21/04
> 
> I'm looking for solutions/suggestions to an email problem at the company 
>  in which I work - I'm curious about if there are others with similar 
> situations and how you solve them or how you would solve them.
> 
> One division in my company (between 6 & 10 employees) receive about 300 
> pieces of mail daily, some of it extremely time critical (requiring 
> responses within 2 hours).
> 
> Most of the email is the same mail distributed among all 6 people, 
> although only one person has to respond, and that person is 
> pre-determined according to the sender/source of the email, the others 
> need to receive the email in case that primary responder is out sick, 
> taking a lunch break, or in a remote workstation doing things other than 
> email (due to the possibility of the email being time-critical).
> 
> We have no control over the senders.  Sometimes their English is very 
> poor, sometimes the person who sends the emails changes regularly, so we 
> cannot tell the senders to mark certain communications urgent - the 
> determination of whether or not the communication is urgent is made when 
> the email is received and read.
> 
> The problem is the volume of email is increasing.  The users on my end 
> have trouble finding things, sorting through the email, because there is 
> so much volume.  These are NOT high tech people.   We are looking for a 
> solution that will make things less confusing for them.
> 
> We are currently using Outlook with IMAP email (on the desktop PCs) off 
> a Linux server.
> Ideas?
> 
> thanks in advance