[Techtalk] email policy problem

Meryll Larkin alwanza at oz.net
Wed Jul 21 09:02:47 EST 2004


7/21/04

I'm looking for solutions/suggestions to an email problem at the company 
  in which I work - I'm curious about if there are others with similar 
situations and how you solve them or how you would solve them.

One division in my company (between 6 & 10 employees) receive about 300 
pieces of mail daily, some of it extremely time critical (requiring 
responses within 2 hours).

Most of the email is the same mail distributed among all 6 people, 
although only one person has to respond, and that person is 
pre-determined according to the sender/source of the email, the others 
need to receive the email in case that primary responder is out sick, 
taking a lunch break, or in a remote workstation doing things other than 
email (due to the possibility of the email being time-critical).

We have no control over the senders.  Sometimes their English is very 
poor, sometimes the person who sends the emails changes regularly, so we 
cannot tell the senders to mark certain communications urgent - the 
determination of whether or not the communication is urgent is made when 
the email is received and read.

The problem is the volume of email is increasing.  The users on my end 
have trouble finding things, sorting through the email, because there is 
so much volume.  These are NOT high tech people.   We are looking for a 
solution that will make things less confusing for them.

We are currently using Outlook with IMAP email (on the desktop PCs) off 
a Linux server.
Ideas?

thanks in advance
-- 
Meryll Larkin
http://www.alwanza.com
Linux Apache Admin - Perl Programmer - Web Developer
WA, USA



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