[techtalk] Notebooks and tech support

Terri Oda spot at thetoybox.org
Wed Feb 2 15:49:01 EST 2000


Incidentally, the other thing I loved about Eurocom was that their techs
were totally unphased when I brought it in for servicing (the hard drive
was faulty) and they found that i'd made it a dual boot.  They told me that
I'd have to reinstall linux myself when they gave me the new drive, but
they didn't give me any nonsense about linux causing problems with the hard
drive. :)  And they were quick -- I took the machine in on Monday and had
it back on Weds.   

The best part was that when I came in to see if they were done yet (I'm
impatient and don't like being put on hold, so I figured it was faster to
drive over and say hi than to get stuck on the phone) they even let me see
the tests being run on my machine and I got to talk to the tech who was
working on it, and she was really nice to me, even asking about how I had
the machine set up and telling me what to expect when I got it back.

 Terri (*very* happy customer :)  )






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