[Jobposts] Job vacancy: Manager, Integrated Operation Center - DIT, UMD

Tue Mar 30 14:31:30 UTC 2021

1.Which country are you in? USA
2. Will you take international applicants? Yes
3. Do folks need pre-existing work visas for your country? Yes
4. Is a relocation allowance part of the salary package? Negotiable
5. Can we telecommute? Yes, while restricted by the pandemic. Negotiable
thereafter.

*Position title:** Manager, Integrated Operation Center*
*Position #: 117241*

The University of Maryland’s Integrated Operation Center within the
Division of Information Technology (DIT) is responsible for 24×7, 365 days
a year monitoring of production applications, systems, and networks. This
position is responsible for managing a team that ensures our production
infrastructure is stable and has high availability. The team configures and
maintains complex monitoring software including Nagios, Spectrum, and
Dynatrace.

This role is responsible for continually improving the University of
Maryland’s monitoring capabilities. The role requires the ability to work
well with various teams across the division to ensure alerts are quickly
addressed. Experience with automation and process improvement and
modernization will be necessary. A technical background in systems,
applications, or network management is required. The manager must
understand the importance of monitoring, and have experience setting
standards and working with teams to adopt those standards.

*Minimum qualifications*

EDUCATION
Bachelor’s degree in Computer Science or related field.

EXPERIENCE
Ten years of progressive experience in Information Technology, including at
least three years’ supervisory experience of a team of 3 or more staff
managing a group that monitors applications, systems, or networks.

KNOWLEDGE, SKILLS AND ABILITIES
Strong knowledge of Windows/Linux/Unix environments
Strong planning, communication and analytical skills.
Ability to lead and motivate the workforce as well as develop staff
capabilities.
Available after hours for on-call support.
Familiarity with fundamental networking/server/application monitoring and
with creating templates for monitoring of all hardware and software elements
A working knowledge and ability to troubleshoot, guide, and train the team
on at least 1 network monitoring and 1 application monitoring tool:
Networking: CA Spectrum, eHealth, or equivalent
Applications: Dynatrace, Nagios, or equivalent
Competency in most aspects of monitoring tool administration, for example,
configuration and implementing alerts for all the required hardware and
software components
Programming experience in any applicable language such as Perl, Python,
Javascript or Shell

*Additional information: *this position does not provide sponsorship for
visas.

*Physical demands: *predominantly operates in an office environment. Some
periods of time may be spent in computer room and communications equipment
spaces for installation, testing, and troubleshooting. Some work (less than
5%) requires moving and lifting of heavy networking equipment. Sedentary
work. Exerting up to 10 pounds of force occasionally and/or negligible
amount of force frequently or constantly to lift, carry, push, pull or
otherwise move objects. Repetitive motion. Substantial movements (motions)
of the wrists, hands, and/or fingers. The worker is required to have close
visual acuity to perform an activity such as: preparing and analyzing data
and figures; transcribing; viewing a computer terminal; extensive reading.

*Best consideration date: 04/16**/2021 or open until filled*

*Please apply at:  <http://goog_1419932005>*
https://ejobs.umd.edu/postings/81836

*EOE/AA*

*Elena Franzoi, M.S.*
(Pronouns: She | Her | Hers)
Business Office Coordinator
5801 University Research Court
College Park, MD 20740
301.405.4912 | 301.314.9100 (fax)
it.umd.edu
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