[Jobposts] Linux Support Engineer @ Digital Nirvana

Dave Barrett daveb at digital-nirvana.com
Wed Jun 6 21:58:37 UTC 2012

Company:  Digital Nirvana
Position:  Linux Support Engineer
Location: Newark, Ca.
Duration:  Full-time

Job Description:
Digital Nirvana is a growing Broadcast solutions company headquartered in the San Francisco Bay Area has an immediate opening for a Support Engineer. This position offers exciting behind-the-scenes experience in the television industry with the opportunity to learn and work with latest technologies.
As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Digital Nirvana. This position requires a challenging mix of technical know-how and customer service skills especially when traveling to our customer’s production studios and distribution facilities.

	• Resolving customers technical questions by both phone and e-mail.
	• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
	• Troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
	• Recommend solutions in a timely, clear and professional manner.
	• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers.
	• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer’s products.
	• Install products or systems at customer sites and deliver training to customers.
	• Must be available on call
	• Recommend solutions in a timely, clear and professional manner.

Personal and Professional qualifications:
	• Unparalleled desire to help the customer and deliver outstanding service.
	• Ability and able to react to changing situations, and exceptional problem solving skills.
	• Excellent verbal & written communication skills.
	• Ability to multi-task in a fast-paced environment.
	• Ability to work alone with little or no supervision.
	• Ability to manage multiple customer issues.
	• Must be eligible for international travel.
	• Must be authorized to work in the United States.
	• Respect, approachability and dedication to customer service are essential.
	• Passion for technology and learning new software and hardware products.

Technical knowledge and Academic requirements:
	• Electrical, Electronic, or Computer Electronic education.
	• Relevant experience in broadcast television or related field.
	• Direct experience with Server Hardware, Linux OS and Networking setup.

Please send resumes to:
Dave Barrett
Senior Technical Recruiter
Digital Nirvana
daveb at digital-nirvana.com

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