[Techtalk] email policy problem

[Devdas Bhagat]

On 21/07/04 17:03 -0400, Jennifer Scalf wrote:
> On Wed, 2004-07-21 at 12:02, Meryll Larkin wrote:
> > 7/21/04
> > 
> > I'm looking for solutions/suggestions to an email problem at the company 
> >   in which I work - I'm curious about if there are others with similar 
> > situations and how you solve them or how you would solve them.
> > 
> > One division in my company (between 6 & 10 employees) receive about 300 
> > pieces of mail daily, some of it extremely time critical (requiring 
> > responses within 2 hours).
> > 
> > Most of the email is the same mail distributed among all 6 people, 
> > although only one person has to respond, and that person is 
> > pre-determined according to the sender/source of the email, the others 
> > need to receive the email in case that primary responder is out sick, 
> > taking a lunch break, or in a remote workstation doing things other than 
> > email (due to the possibility of the email being time-critical).
> 
> This is the part that stuck me. 
> 
> If you know that a piece mail should be answered by one person (because
> of the sender's email address I guess) then why not have a procmail
> recipe for the other 5 that puts that mail into a secondary folder and
> not their inbox? 

Let me make one suggestion at this point. If this is not going to an
imap account shared by all these people, make that happen. Separate the
mail into folders in that account with procmail/maildrop/sieve.

Each person has a primary folder, and a secondary folder which they must
handle as backup.

Devdas Bhagat