[Techtalk] email policy problem

[Finne Boonen]

On Wed, 21 Jul 2004 17:03:35 -0400, Jennifer Scalf
<jscalf at pegasus.rutgers.edu> wrote:
> On Wed, 2004-07-21 at 12:02, Meryll Larkin wrote:
> > 7/21/04
> >
> > I'm looking for solutions/suggestions to an email problem at the company
> >   in which I work - I'm curious about if there are others with similar
> > situations and how you solve them or how you would solve them.
> >
> > One division in my company (between 6 & 10 employees) receive about 300
> > pieces of mail daily, some of it extremely time critical (requiring
> > responses within 2 hours).
> >
> > Most of the email is the same mail distributed among all 6 people,
> > although only one person has to respond, and that person is
> > pre-determined according to the sender/source of the email, the others
> > need to receive the email in case that primary responder is out sick,
> > taking a lunch break, or in a remote workstation doing things other than
> > email (due to the possibility of the email being time-critical).
> 
> This is the part that stuck me.
> 
> If you know that a piece mail should be answered by one person (because
> of the sender's email address I guess) then why not have a procmail
> recipe for the other 5 that puts that mail into a secondary folder and
> not their inbox?
> 
> That way each person will get only their critical email in their inbox
> and the email that is still important, but not their critical
> responsibility, in that other folder.
> 
> It would be very clear to the people what their responsibility is also.
> 
> 

then you'd run the risk of them not looking at the secondary box,
probably a different kind of color/tag woudl be easier (eg, red and
green). So they can pay most of their attention to the screaming red
messages, and keep in the back of their mind that there are other
messages wich might have to be dealt with

Finne