[Techtalk] Router choices

[Glenda R. Snodgrass]

> do-it-yourselfer, and pretty familiar with firewalls.  Also, the ISP is
> going to continually blame your box if there are line problems, simply
> because they won't understand it.  So unless you can say, "Look, we're
> not even seeing carrier signal from you" or something, you may be in for
> a heck of a time with support.  Not a huge problem for me, but might be
> if you are short on time.

We use a Sangoma WANPipe with Linux router for our T-1, almost 2 years
now, so I can tell you two things I learned quickly:

1 - When they ask "have you rebooted the router?" you always say yes, even
though you really haven't, of course.  Don't even try to explain.

2 - When it's truly a line problem, tell them there are no blinky lights
on the smartjack, or tell them which blinky lights are wrong/missing,  and
that you want them to call the telco NOW.  Insist.

We use UUNet/Worldcom and this always works for me!

-- 
Glenda R. Snodgrass

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