[Jobposts] Enterprise Support Engineer (Multiple Locations) at Rackspace

[Ron D]

*Title: **Enterprise Support Engineer*
*Location: San Antonio, TX*

Please visit following Link to Take a shortcut to Rackspace recruiter's
inbox and take an Online Technical Interview On a Live Server NOW!
http://bit.ly/1zXl3IW

*About Rackspace*

*Overview & Responsibilities:*
When you buy a new computer, do you immediately erase Windows and install
your favorite distro of Linux? Do you love finding and creating new,
innovative solutions for customers in need? If so, keep reading...

As a Linux Enterprise Support Engineer, you're a Linux guru who conquers
the most intricate challenges by providing innovative and unique solutions
for our customers. We want you because your technical talent, team-based
mentality and leadership will continue to guide the growth of our
administrators and drive us to the next level. As a Linux guru, you'll
demonstrate Fanatical Support® by owning complex customer issues which may
take several days or weeks to resolve, which also means you’ll be a key
partner in building relationships with customers as you advise them of any
pitfalls and alternatives that may better serve their solutions along the
way. We don’t want you to just think outside of the box; we want you to
break it

*Job Responsibilities*
In this role you will:
• Linux Enterprise Support Engineers support our largest Enterprise
clients, ensuring their complex infrastructures stay up and running 24/7
while working with bleeding-edge technology.
• Define, Design, Implement, and Support complex network communications
infrastructures.
• Install, Configure, Update, Support, and Troubleshoot services for
customers such as:
o LAMP Stack: Linux (RedHat), Apache, MySQL, PHP
o OS level concerns
o Web Servers
o Database Servers (MySQL)
o Applications Servers
o Mail (Mail Transfer Agents)
o Storage Technology: SAN, NAS, DAS, NetApp
o Scripting: Perl, Shell, Bash, PHP, etc.
o Clustering
o Load Balancing
o FTP
o SSH
o DNS
• Teach customers “how to fish” by advising on technical issues; this
includes designing and implementing solutions to meet business needs,
including advanced software and hardware updates, that will improve the
performance and reliability of the system.
• Collaborate with fellow system administrators, engineers and support team
members by leading projects and creating/teaching technical coursework to
junior team members.
• Provide Fanatical Support® in all interactions.

*Qualifications*
*Required Qualifications:*
• Thorough knowledge and love of Linux operating system (RedHat, Debian,
Ubuntu, etc.). As a true Linux lover knows—Fatal Error: Found MS-Windows
System -> Repartitioning Disk for Linux.
• Advanced/Expert knowledge of servers/computers hardware and software,
DNS, and networking fundamentals (Cisco) including diagnostics with Linux
tools.
• Strong experience with LAMP: Linux (RedHat), Apache, MySQL, and PHP.
• Strong experience with Storage Technology such as SAN, NAS, DAS, NetApp,
etc.
• Experience Architecting and Designing complex enterprise level
infrastructures.
• Requires approximately 5+ years working in a computer technical field, 3+
years in an enterprise server environment and 2+ years in web hosting
environment
• Excellent written and verbal communication skills with ability to
communicate technical issues to nontechnical and technical audiences
• Inherent problem-solver with desire to learn and take on responsibilities
• Due to the 24x7 operations of the business, Engineers will be required to
provide on-call coverage overnight and on weekends and holidays.

*Guru (Preferred) Qualifications:*
• Bachelor’s degree in computer science, engineering or equivalent work
experience
• Technical certification including Linux+, RHCSA, RHCA, and RHCE strongly
preferred

*Options*
Equal Employment Opportunity Policy: Rackspace is committed to offering
equal employment opportunity without regard to age, color, disability,
gender, gender identity, genetic information, marital status, military
status, national origin, race, religion, sexual orientation, veteran
status, or any other legally protected characteristic.
The above information has been designed to indicate the general nature and
level of work performed by employees in this classification. It is not
designed to contain or to be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of the employee
assigned to this job.

Hiring in the following locations:
San Antonio, Austin, San Francisco, Los Angeles, New York, Boston, & Chicago

With Regards,
Ron D