[Jobposts] MontaVista Linux Technical Support opportunities

[Chris Dangerfield]

MontaVista Software is based in Santa Clara, California.
You can read more about us at www.mvista.com

We have a current need for a Linux Technical Support Engineer.
This Person would be based in our Santa Clara or Tempe facilities and not be
based remotely. You can read more about the company at www.mvista.com 


Job Duties Summary:
Provide technical consulting, technical support for open source software
solutions for the embedded market, including MontaVista Linux and related
products.  

Responsibilities:

* Provide consulting to customers on their embedded application and
development needs
* Respond to, troubleshoot and resolve technical customer questions and
issues about MontaVista Linux kernel, applications, and cross development
kit
* Port MontaVista Linux to new platforms and provide customer requested
customizations
* Work closely with the development engineering team and the Open Source
community to ensure timely resolution of fixes to MontaVista Linux
* Proactively contribute to continuous product and process improvements
* Track customer problems throughout resolution
* Create and provide updates to a knowledge base for customer self-solve
* Create and update support strategies, objectives and technology
requirements to ensure long term product supportability
* As needed, create solutions to customer defects for both the customer and
the product as it moves forward

Minimum Education/Experience Required: 
* BS in CS/EE or equivalent work experience and 3+ years of technical
development and/or support experience in Linux and/or Unix
* Knowledge of Embedded Systems
* Knowledge of Carrier Grade technology
* Real-time software or operating system programming using C is required
* Familiarity with firmware development, programming and debugging in an
embedded real-time environment is highly desired
* Experience with different embedded architectures (x86, PowerPC, ARM,
xScale, MIPS, and so forth)
* Needs customer satisfaction emphasis
* Good communication, presentation and written skills
* May require 24x7 support and traveling

Thanks
-Chris

Chris Dangerfield
Staffing
MontaVista Software
 
2929 Patrick Henry Drive, 
Santa Clara, CA 95054-1831 
 
Direct: 408.572.7891
Main: 408.572.7000
Fax: 408.572.7020
cdangerfield at mvista.com
 
www.mvista.com
Platform To Innovate
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