[Jobposts] MontaVista Software Technical Support position

[Chris Dangerfield]

MontaVista Software is based in Santa Clara, California.
You can read more about us at www.mvista.com

We have a current need for a Linux Technical Support Engineer.
This Person would be based in our Santa Clara or Tempe facilities and not be
based remotely.


Job Duties Summary:
Provide technical consulting, technical support for open source
software solutions for the embedded market, including MontaVista Linux and
related products.  

Responsibilities:

* Provide consulting to customers on their embedded application and
development needs
* Respond to, troubleshoot and resolve technical customer questions and
issues about MontaVista Linux kernel, applications, and cross development
kit
* Port MontaVista Linux to new platforms and provide customer requested
customizations
* Work closely with the development engineering team and the Open Source
community to ensure timely resolution of fixes to MontaVista Linux
* Proactively contribute to continuous product and process improvements
* Track customer problems throughout resolution
* Create and provide updates to a knowledge base for customer self-solve
* Create and update support strategies, objectives and technology
requirements to ensure long term product supportability
* As needed, create solutions to customer defects for both the customer and
the product as it moves forward

Minimum Education/Experience Required: 
* BS in CS/EE or equivalent work experience and 3+ years of technical
development and/or support experience in Linux and/or Unix
* Knowledge of Embedded Systems
* Knowledge of Carrier Grade technology
* Real-time software or operating system programming using C is required
* Familiarity with firmware development, programming and debugging in an
embedded real-time environment is highly desired
* Experience with different embedded architectures (x86, PowerPC, ARM,
xScale, MIPS, and so forth)
* Needs customer satisfaction emphasis
* Good communication, presentation and written skills
* May require 24x7 support and traveling
* Remote work may be available

Chris Dangerfield
Staffing
MontaVista Software
 
2929 Patrick Henry Drive, 
Santa Clara, CA 95054-1831 
 
Direct: 408.572.7891
Main: 408.572.7000
Fax: 408.572.7020
cdangerfield at mvista.com
 
www.mvista.com
Platform To Innovate
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